Shipping policy

Shipping Policy

Thanks for shopping with Maplewag! Here's everything you need to know about how we get your order to you.

Where we ship
We currently ship within Canada only, including PO boxes. We don't ship internationally at the moment.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. During busy periods, like holiday sales, processing may take a little longer.

Delivery time
Once your order ships, delivery takes 7–10 business days. Delivery times are estimates and aren't guaranteed.

Shipping rates
- Standard shipping: $12 per order
- Free standard shipping on orders over $75 (before taxes)

Multiple packages
If you order several items, they may arrive in separate packages on different days. You'll get tracking for each one.

Order tracking
As soon as your order ships, we'll email you a tracking number. Tracking can take 24–48 hours to start showing updates.

Changes and cancellations
Need to change your address or cancel? Email us within 12 hours of placing your order. After that, your order may already be on its way and we can't make changes.

Incorrect address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer. If a parcel is returned to us because of an incorrect address, we'll contact you to arrange reshipping, which may include an additional shipping fee.

Delays
Occasionally, deliveries are delayed by weather, carrier issues or high seasonal volume. If that happens, we'll do our best to keep you updated and help however we can.

Lost or damaged parcels
If your tracking shows no movement for 20 business days, or your order arrives damaged, email us at maplewag1155@gmail.com with your order number (and photos for damaged items). We'll send you a replacement at no extra cost.

Duties and taxes
All orders ship within Canada, so there are no customs duties. Applicable sales taxes are calculated at checkout.

Questions?
We're happy to help! Contact us anytime at maplewag1155@gmail.com, and we'll reply within 1–2 business days.